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Terms & Conditions

This document was last updated on 9th March 2018.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Forum Business Media Ltd Terms & Conditions

By placing an order you (acting as a representative, and on behalf of, your organisation) have agreed to be bound by these terms and conditions.

Terms:  These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd, Forum Training and Regional Training Agency (Forum Training and Regional Training Agency are wholly owned and operated by Forum Business Media Ltd). The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.

Our contract:  By placing an order for a publication or a booking a place/places for a training product you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. Your order or booking can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.

Payment terms:  Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the right to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount. 

Content:  The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.

Liability:  We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.

Prices:  We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Changes to our Terms and Conditions:  We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).

CONFERENCES / SEMINARS / DISTANCE LEARNING PRODUCTS 

Cancellations:  All our conference, seminar and distance learning products have specific cancellation periods. Please see below for product-specific cancellation periods. Your request to cancel your place on the event must be made in writing.  No cancellations will be accepted outside the specified cancellation periods.  Please quote your customer number on all communication with us. 

Seminars and Conferences (including seminars which are followed by e-mail training):  Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due. Venue details: will be made available on our websites (www.forumbusinesstraining.co.uk or www.rta-training.co.uk) at least one month before the event. Non-Attendance: is subject to the full cost of the event. Cancellations: if you wish to cancel your booking and there are more than 28 days prior to the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply (even in cases such as Short Notice Ofsted Inspections, inability to book the time off work, inclement weather or travel disruption). Requests to cancel must be made in writing (i.e. email, letter or fax). These cancellation terms also apply to all last-minute bookings. We reserve the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Transfer to an alternative event: If you are unable to attend the event you originally booked for, you may transfer to an alternative event. A transfer charge of £60.00 + VAT per delegate will be charged in addition to the cost of the event in all instances. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility to arrange and pay for. Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event. Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Email Training:  Our email training is available via email only. Links for downloading each training module will be emailed to you over the specified training period (see your order and/or invoice information for exact details). It is the customer’s responsibility to provide us with the correct email address, failure to do so will result in a delay in providing the links to the training modules. Non-Participation: with the email training is subject to the full cost of the training. Cancellations: if you wish to cancel your booking and there are more than 28 days before the training starts, then a charge of £75.00 + VAT per delegate will apply. If you cancel within 28 days of the training a 100% charge per delegate will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).

Online training:  (for Training Membership products please see the section for Online Subscription under Publishing Products): Our online training is available via the internet only. It is the customer’s responsibility to provide us with the correct email address so we may provide you with the log-in details (failure to do so will result in a delay in providing you with the log-in details). The price of the online training includes a single site license. Infringement of this license is an infringement of copyright. Cancellations: No cancellations will be accepted once our invoice has been issued and the full fee will be payable.

PUBLISHING PRODUCTS 

Sample pages:  We do not provide inspection copies of our publications. However, we are able to provide sample pages for better evaluation of many of our publications (though not all). Please see our website for details (www.forumbusinessmedia.co.uk).

Delivery:  Delivery of our products is made via various methods depending upon the product ordered (e.g. post, courier, email, online). We will make every effort to deliver your printed products within 7 days of each publication, but we cannot be held responsible for postal or customs delays. Unless a specific delivery date is stated on our literature please allow up to 28 days for delivery.

Cancellations and returns:  All our publications have specific cancellation periods. Please see below for product-specific cancellation and returns periods. No cancellations or returns will be accepted once the product-specific cancellation/return period has lapsed. Your request to cancel your contract with us must be made in writing (i.e. letter, email or fax) and must be made within the product specific cancellation/return period. All returned goods should be sent to: Forum Business Media Ltd, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS. Unless the goods are faulty, the cost of any return(s) is your responsibility.  Please quote your customer number in all communications with us.

Magazines: Paper-only subscriptions:  please see your order and/or invoice information for details of the number of issues included in your subscription per subscription period.  You have 21 days from the date of our invoice to return the magazine (it must be returned in its original condition) and cancel your order. The cost of the return is made at your expense. After this 21-day period has elapsed the subscription may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and our invoice is payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Premium Plus, Premium and Online-only subscriptions: where a printed copy of the magazine forms part of your subscription the terms and conditions detailed above for ‘Paper-only subscriptions’ are also applicable to Premium Plus and Premium subscriptions. The following terms and conditions apply to Premium Plus, Premium and Online-only subscriptions: Your online subscription is accessible throughout the whole of your subscription period. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. You have 21 days from the date of our invoice to return the magazine (it must be returned in its original condition) and cancel your order. The cost of the return is made at your expense. After this 21-day period has elapsed the subscription may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and our invoice is payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed.   Offers to Upgrade from Paper-only to Premium Plus subscription: any special offer to upgrade from Paper-only to Premium Plus subscription is available for the remainder of your current subscription year. Subsequent renewals will be charged at the Premium Plus subscription renewal price current at that time. Automatic Renewal: the following terms and conditions apply to all subscription levels: at the end of each subscription period your subscription will be automatically renewed. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. by email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Online subscriptions (including Training Membership):  Our online subscriptions are available via the internet only. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to.  Once a booking has been made and our invoice issued the subscription may not be cancelled (until the subscription becomes due for renewal) and our charge for the whole subscription period will be payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Digital publications (including 10-minute Briefings and e-document packs):  Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. It is your responsibility to ensure you provide us with the correct email address you wish the web-links to b emailed to.  Once a booking has been placed and our invoice issued the order may not be cancelled and the full fee will be payable.

Subscriptions for digital publications (including 10×10-minute Briefings and e-document packs):  Our digital publication subscriptions are available in downloadable format only. Please see your order and/or invoice for details of the number of issues included in your subscription per subscription period. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. During the subscription you will be notified by email of the web-links to use as each document is released for download. It is your responsibility to ensure you provide us with the correct email address you wish the web-links to b emailed to. Once a booking has been placed and our invoice issued the order may not be cancelled (until the subscription becomes due for renewal) and the full fee will be payable.  You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Toolkits and their updates: Regular Option:  Toolkits are a subscription product and an update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase and will be invoiced for on a quarterly basis. You must notify us at the time of placing your order if you do not wish to receive the updates. If no such notification is received by us, the quarterly updates and invoices will automatically be issued to you. You have 21 days from the date of our invoice to cancel your order and return the Toolkit to us (it must be returned in its original condition). The cost of the return is made at your expense. After this initial 21-day period has elapsed your order may not be cancelled and our invoice is payable. The return of damaged goods will not be accepted and our invoice will remain payable. We will notify you in writing (by post and/or email) of when each update is due to be released and of any changes to our terms and conditions. It is your responsibility to ensure you inform us of any changes to your contact details. You may cancel the update subscription by giving no less than 28 days’ written notice prior to the next update release date (i.e. by email, letter or fax). Once the update pack and our invoice have been released you have 21-days from the date of our invoice to cancel the update subscription; the update pack must be returned to us in its original condition. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable. Please quote your customer number on all communications to us.  Optimum Option: the terms and conditions as detailed above for ‘Regular Option’ are also applicable to the Optimum Option. In addition the Optimum Option subscription includes online access to the Toolkit website for the downloadable handbook and Word template documents. Continued access to the website is time limited and is dependent upon each update pack being purchased. The following terms and conditions also apply for the Optimum Option: from the date you placed the original order to start the subscription you have a 21-day period to cancel your order. However, this right to cancel is lost if you access the website within this period. Requests to cancel must be made in writing (i.e. letter, email or fax). After this initial 21-day period has elapsed your order may not be cancelled and our invoice is payable.

Books and Booklets:  Discounts may be available for the purchase of multiple copies. The specific multiples are defined by Forum Business Media Ltd. and advertised accordingly. Stated discounts apply per order placed: they do not apply to several orders made over a period of time. You have 21 days from the date of our invoice to cancel your order and return the Book or Booklet to us (it must be returned in its original condition). The cost of the return is made at your expense. After this initial 21-day period has elapsed your order may not be cancelled and our invoice is payable.

Step-by-step training subscriptions:  Our step-by-step training subscriptions may include modules that come in the format of manuals, DVDs and online content. Please see your order and/or invoice information for details of what format and the number of modules are included in your subscription per subscription period. You will be invoiced with each individual training module. It is your responsibility to ensure you provide us with the correct email address for providing you with log-in details. Once you place the order and our invoice has been issued you may not be cancelled (until the subscription is due for renewal – see ‘Automatic Renewal’ below for details) and the full fee will be payable. You have purchased a subscription product which is automatically renewed at the end of each subscription period. Automatic Renewal: At the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms and conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). Cancellation requests received within 28 days of the renewal date or once the subscription has been automatically renewed will not be accepted.

 


Privacy Policy

This document was last updated on 16th November 2017.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Privacy policy for Forum Business Media Ltd

At Forum Business Media Ltd (also trading as Regional Training Agency or RTA), we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy explains what happens to the personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information, signs up for our newsletter or makes a purchase.
  3. Information provided to us when our visitors communicate with us electronically for any reason.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: remembering your purchases and placing them in the shopping basket before placing your order.

Note: you will not be able to use the shopping cart facility unless cookies are enabled.

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites, as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Use of your information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

  1. To provide you with information relating to our website, products or our services that you request from us.
  2. To provide you with information on other products that we feel may be of interest to you.
  3. To meet our contractual obligations to you.
  4. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Finally, we may use your data, or allow carefully selected third parties to use your data, such as gold-tier sponsors of events that you attend, so that you can be provided with information about related goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow these third parties to contact you when you have provided consent and only by those means you provided consent for. If you do not want us to use your data for our, or third parties, use, then please instruct us by email cs@forumbusinessmedia.co.uk or telephone us on 020 8243 8704, or write to us at Forum Business Media, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS.

Storing your personal data

Information that we collect may on occasion be transferred and stored outside the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. (See our security of customers’ data policy below for more information).

Security of customers’ data: policy and procedure

Personal data

  • All customers’ contact details are stored only on our internal databases, which can be accessed only by Forum employees.
  • Forum Business Media Ltd gives customers the opportunity to opt out of receiving marketing information. This information is kept in a suppression list. All post and fax mailing is screened for Forum Business Media Ltd by suppliers against official mail and fax preference lists.
  • Forum gives customers the opportunity to opt in to receiving marketing information, sent by Forum on behalf of relevant companies who have similar product, such as gold-tier sponsors of events that you attend.
  • Forum maintains anti-virus software on both server and all individual PCs.

Credit card data

Forum Business Media Ltd offers customers the opportunity to pay for products by credit/debit card, either at the point of sale via our websites or via an emailed payment link once our invoice has been issued.

All credit card payments are made via WorldPay using their secure systems. Only specially authorised WorldPay staff will have access to cardholder details. At no point is cardholder data divulged to Forum staff.

No cardholder data details are held electronically or physically by Forum Business Media Ltd.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. To a gold-tier sponsor of an event that you attend.
  3. Where we are legally required to disclose your information.
  4. To assist fraud reduction and minimise credit risks.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies or contents whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10.00, which covers our administrative costs. Please contact us if you wish to make such a request.

Cookies Policy

This document was last updated on 20th Sep 2013.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: Remembering your purchases and placing them in the shopping basket before placing your order.

Note: You will not be able to use the shopping cart facility unless cookies are enabled

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. You are able to control these. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Legal Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Forum Business Media Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website you are able to link to other websites which are not under the control of Forum Business Media Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Forum Business Media Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.