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Terms & Conditions

This document was last updated on 4th August 2017.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Forum Business Media Ltd Terms & Conditions

By placing an order you (acting as a representative, and on behalf of, your organisation) have agreed to be bound by these terms and conditions.

Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd. The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.

Our contract: By placing an order for a publication or a booking a place (or places) on a training event you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. Your order or booking can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.

Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the right to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount.

Cancellations and returns: All our publications and events have specific cancellation periods. Please see below for product-specific cancellation and returns periods. No cancellations or returns will be accepted once the product-specific cancellation/return period has lapsed. All returned goods should be sent to: Forum Business Media Ltd, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS. Unless the goods are faulty, the cost of any return(s) is your responsibility. The burden of proof for requesting to cancel the contract rests with the customer. Your request to cancel your contract with us must be made in writing (e.g. email, letter, or fax); we also have cancellation forms available for our Magazines and Toolkits, see the specific sections in these Terms & Conditions for the hyperlinks. Quote your customer number in all communications with us.

Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.

Delivery: Delivery of our products is made via various methods depending upon the product ordered (e.g. post, courier, email, online, seminar or conference). We will make every effort to deliver your printed products within 7 days of each publication, but we cannot be held responsible for postal or customs delays. Unless a specific delivery date is stated on our literature please allow up to 28 days for delivery.

Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.

Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.

Sample pages: We do not provide inspection copies of our publications. However, we are able to provide sample pages for better evaluation of many of our publications (though not all). Please see our website for details.

Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).

Seminars and Conferences: Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due. Venue details: will be available on the event webpage at least one month before the event – go to www.forumbusinesstraining.co.uk; select either the seminar or conference tab (this is determined by the title of the event you have booked); then select your event. Non-Attendance: is subject to the full cost of the event. Cancellations: you have the right to cancel your place on the event within 14 days of you making the booking. However, this right to cancel is lost if the event is to be held within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply. Requests to cancel must be made in writing (e.g. email, letter or fax). These cancellation terms also apply to all last-minute bookings. It is the delegate’s responsibility to ensure that all travel arrangements and time away from work are agreed and in place prior to making the booking. Forum Business Media Ltd reserves the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). Transfer to an alternative event: If you are unable to attend the event you originally booked for, you may transfer to an alternative event. A transfer charge of £60.00 + VAT per delegate will be charged in addition to the cost of the event in all instances. Getting to the event: Forum Business Media Ltd does not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility. Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event. Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Email training: Our email training is available via email only. We need your email address at the time you place the order so that we may provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details, or may prevent us providing the training materials. It is the customer’s responsibility to ensure the e-mail address advised on the order is accurate. Web-links will be emailed to you to download the training modules over a four week period, starting on the date given on our order form. Non-Participation: with the email training is subject to the full cost of the training. Cancellations: you have the right to cancel your order within 14 days of you making the booking. However, this right to cancel is lost if the training is to start within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the training starts, then a charge of £75.00 + VAT per delegate will apply. If you cancel within 28 days of the training a 100% charge per delegate will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).

Online training: (for Training Membership products please see the section for Online Subscription and Training Membership): Our online training is available via the internet only. We need your email address at the time you place the order to enable us to provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details, or may prevent us providing the training materials. It is the customer’s responsibility to ensure the e-mail address advised on the order is accurate. The price of the online training includes a single site license. Infringement of this license is an infringement of copyright. Cancellations: you have the right to cancel your order within 14 days of receiving your log-in details. However this right is lost once you log-in and access the website or if the online training is to be held within this 14-day period. Requests to cancel must be made in writing (e.g. email, letter or fax). No cancellations will be accepted after the 14-day period and our invoice will remain payable.

Magazine subscriptions: Paper-only subscriptions: the paper magazines are usually issued quarterly. Unless otherwise stated on our order form, during each subscription period you will receive four issues of the magazine (one per quarter), please see your original order form or our website for the specific issue months of your magazine title. You must give 21 days’ written notice from the date of our invoice to cancel your initial order for the subscription; (i.e. email, letter, fax or by using the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). You must also return the magazine to us in its original condition. The cost of the return is made at your expense. Your initial order may not be cancelled once this 21-day cancellation period has expired and our invoice will remain payable. We reserve the right to increase prices on renewal and to upgrade your subscription automatically when it is renewed. Premium Plus, Premium and Online-only subscriptions: where a printed copy of the magazine forms part of your subscription the terms and conditions detailed above for ‘Paper-only subscriptions’ are applicable to Premium Plus and Premium subscriptions.

The following terms and conditions, regarding online access to the magazine website, also apply to Premium Plus, Premium and Online-only subscriptions: Your online subscription is accessible throughout the whole of your subscription year. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. You have 14 days from the date your log-in details are initially emailed to you to cancel your initial order for the online part of the subscription; requests to cancel must be made in writing (i.e. by email, letter, fax or the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). However, this right to cancel is lost if you access the website during this 14-day period. No requests to cancel your initial order will be accepted outside this initial 14-day period and our invoice will be payable. Offers to Upgrade from Paper-only to Premium Plus subscription: any special offer to upgrade from Paper-only to Premium Plus subscription is available for the remainder of your current subscription year. Subsequent renewals will be charged at the Premium Plus subscription renewal price current at that time.

Automatic Renewal: The following terms and conditions apply for Paper-only, Premium Plus, Premium and Online-only subscriptions: at the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms & conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. by email, letter, fax or the magazine subscription cancellation request form at http://feedback.forumbusinessmedia.co.uk/). If no such notification is received, or if the notification is received within 28 days of the renewal date, the subscription will continue in full force and effect and our renewal invoice will remain payable.

Online subscriptions and Training Membership: Our online subscriptions to publications are available via the internet only. We need your email address at the time you place the order so that we may provide you with all the log-in details. Failure to supply us with your e-mail address will result in a delay in providing you with the log-in details. It is the customer’s responsibility to ensure the e-mail address advised with the initial order is accurate. You have the right to cancel your initial order within 14 days of receiving your log-in details. However this right is lost once you log-in and access the website. Requests to cancel be must be made in writing (e.g. email, letter or fax). No cancellations will be accepted after this 14-day period and our invoice will remain payable. The full year’s subscription fee is due under both the annual and quarterly payment methods. Automatic Renewal: At the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms & conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). Cancellation requests received within 28 days of the renewal date or once the subscription has been automatically renewed will not be accepted; the subscription will be renewed and our renewal invoice will remain payable.

Digital publications (such as 10-minute Briefings and e-document packs): Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. The address bar is usually in the top left-hand corner of your browser. Cancellations: you have the right to cancel your order within 14 days of when you receive our confirmation email, which includes the link to download your digital publication. However, once you have downloaded the digital publication, your right to cancel is lost. Cancellations made outside the 14-day period will not be accepted and our invoice will remain payable. Requests to cancel must be made in writing (e.g. email, letter or fax)

Subscriptions for digital publications (such as 10-minute Briefings and e-document packs): Our digital publications are available in downloadable format only. A web-link will be provided with our order confirmation email and on our invoice. You need to type the web-link into your browser‘s address bar (not the Google search box) in order to download the publication. The address bar is usually in the top left-hand corner of your browser. Your subscription is for a set number of publications (please see your original order form or our website for the number of documents included in your specific subscription). During the subscription you will be notified in writing of the appropriate web-links to use in order to download the documents. Once the set number of web-links have been sent to you, you will automatically be re-invoiced for another subscription. Re-subscription is not compulsory. If you do not wish to re-subscribe please notify us at the end of your current subscription period. Cancellations: you have the right to cancel your order within 14 days of when you receive our first email which includes the link(s) to download your initial digital publication. However, once you have downloaded the first digital publication your right to cancel is lost. Requests to cancel must be made in writing (e.g. email, letter or fax). Cancellations made outside the 14-day period will not be accepted and our invoice will remain payable.

Toolkits and their updates: Our Toolkits are published on a subscription basis. A regular update service is provided (usually every three months). The cost of our update service is in addition to the price of the initial purchase and will be invoiced for on a quarterly basis. You must notify us at the time of placing your order if you do not wish to receive the updates. If no such notification is received by us, the quarterly updates and invoices will automatically be issued to you. The update subscription may be cancelled during a specific period (detailed below). Regular Option – includes printed handbook plus printed quarterly updates at an additional cost. You have 21 days from the date of our initial invoice to return the Toolkit to us and cancel your initial order for the Toolkit subscription. All returned products must be returned in their original condition; they must be intact and in a re-saleable condition. The return of damaged goods will not be accepted and our invoice will remain payable. The cost of the return is made at your expense. Your initial order for the Toolkit subscription may not be cancelled once this 21-day cancellation period has expired and our invoice will remain payable. We will notify you in writing (by post and/or email) of when each quarterly update is due to be released and of any changes to our terms & conditions. It is your responsibility to ensure you inform us of any changes to your contact details. You may cancel your update subscription by giving no less than 28 days’ written notice prior to the next update release date (i.e. by email, letter, fax or the Toolkit subscription cancellation request form at http://toolkit-feedback.forumbusinessmedia.co.uk/). Once the update pack and our invoice have been released you have 21 days from the date of our invoice to cancel the update subscription by returning the update pack to us. We must be able to identify where the returned update pack has come from (i.e. enclose the delivery note or a compliment slip); we are not able to cancel the update subscription or our invoice if we are not able identify where the return has come from. The cost of the return is made at your expense. Any returned update packs received by us outside the 21-day return period will not be accepted and our invoice will remain payable. Optimum Option – the terms and conditions as detailed above for ‘Toolkits and their updates’ and ‘Regular Option’ are also applicable to the Optimum Option. In addition the Optimum Option subscription includes online access to the Toolkit website for the downloadable handbook and Word template documents. Continued access to the website is time limited and is dependent upon each update pack being purchased. The following terms and conditions also apply for the Optimum Option: you have 14 days from the date your log-in details are first emailed to you to cancel your initial order for the online access. Requests to cancel the online access must be made in writing (i.e. by email, letter, fax or the Toolkit cancellation request form at http://toolkit-feedback.forumbusinessmedia.co.uk/). However, this right to cancel is lost if you access the Toolkit website during this 14-day period. Requests to cancel the online access for your order made outside this initial 14-day period will not be accepted and our invoice will be payable.

Books and Booklets: Discounts may be available for the purchase of multiple copies. The specific multiples are defined by Forum Business Media Ltd. and advertised accordingly. Stated discounts apply per order placed: they do not apply to several orders made over a period of time. Cancellation and returns: You have the right to cancel your order within 21 days of placing your order and return the book(s) or booklet(s) to us. The goods must be returned to us in their original condition and the return made at your own expense. Requests to cancel must be made in writing (e.g. email, letter or fax). Cancellations made after this 21-day period will not be accepted and our invoice will be payable.

Step-by-step training subscriptions: Our training subscriptions to publications will be sent to you in the post. We need your email address at the time you place the order so that we may provide you with all the log-in details. You have the right to cancel your subscription within 14 days of placing your initial order. Requests to cancel must be made in writing (e.g. email, letter or fax). Unless otherwise stated on our order form, during each subscription period you will receive five training manuals and accompanying DVDs. You will be invoiced with each individual training module.

Automatic Renewal: At the end of each subscription period your subscription will be automatically renewed into the next subscription period. We will notify you in writing (by post and/or email) of when your subscription is due for renewal and of any changes to our terms & conditions. It is your responsibility to keep us informed of your up-to-date contact details. You may cancel your subscription renewal by giving no less than 28 days’ written notice prior to the renewal date (i.e. email, letter or fax). Cancellation requests received within 28 days of the renewal date or once the subscription has been automatically renewed will not be accepted; the subscription will be renewed and our renewal invoice will remain payable.


Privacy Policy

This document was last updated on 16th November 2017.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Privacy policy for Forum Business Media Ltd

At Forum Business Media Ltd (also trading as Regional Training Agency), we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information, signs up for our newsletter or makes a purchase.
  3. Information provided to us when our visitors communicate with us electronically for any reason.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: Remembering your purchases and placing them in the shopping basket before placing your order.

Note: You will not be able to use the shopping cart facility unless cookies are enabled

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Use of your information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

  1. To provide you with information relating to our website, products or our services that you request from us.
  2. To provide you with information on other products that we feel may be of interest to you.
  3. To meet our contractual obligations to you.
  4. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about related goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you when you have provided consent and, only by those means you provided consent for. If you do not want us to use your data for our or third parties use, then please instruct us by email cs@forumbusinessmedia.co.uk or telephone us on 020 8243 8704 or write to us at Forum Business Media, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS.

Storing your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. (See our security of customers’ data policy below for more information).

Security of customers’ data: policy and procedure

Personal data

  • All customers’ contact details are stored only on our internal databases, which can be accessed only by Forum employees.
  • Forum Business Media Ltd gives customers the opportunity to opt out of receiving marketing information. This information is kept in a suppression list. All post and fax mailing is screened for Forum Business Media Ltd by suppliers against official mail and fax preference lists.
  • Forum gives customers the opportunity to opt in to receiving marketing information, sent by Forum on behalf of relevant companies who have similar product.
  • Forum maintains anti-virus software on both server and all individual PCs.

Credit card data

Forum Business Media Ltd offers customers the opportunity to pay for products by credit/debit card, either at the point of sale via our websites or via an emailed payment link once our invoice has been issued.

All credit card payments are made via WorldPay using their secure systems. Only specially authorised WorldPay staff will have access to cardholder details. At no point is cardholder data divulged to Forum staff.

No cardholder data details are held electronically or physically by Forum Business Media.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud reduction and minimise credit risks.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10.00, which covers our administrative costs. Please contact us if you wish to make such a request.

 

Cookies Policy

This document was last updated on 20th Sep 2013.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: Remembering your purchases and placing them in the shopping basket before placing your order.

Note: You will not be able to use the shopping cart facility unless cookies are enabled

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. You are able to control these. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Legal Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Forum Business Media Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website you are able to link to other websites which are not under the control of Forum Business Media Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Forum Business Media Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.