.

view basket

0

forum training menu

 

Privacy Policy

This document was last updated on 16th November 2017.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Privacy policy for Forum Business Media Ltd

At Forum Business Media Ltd (also trading as Regional Training Agency), we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

We do occasionally update this Policy so please do return and review this Policy from time to time.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

  1. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
  2. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information, signs up for our newsletter or makes a purchase.
  3. Information provided to us when our visitors communicate with us electronically for any reason.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: Remembering your purchases and placing them in the shopping basket before placing your order.

Note: You will not be able to use the shopping cart facility unless cookies are enabled

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.

Use of your information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

  1. To provide you with information relating to our website, products or our services that you request from us.
  2. To provide you with information on other products that we feel may be of interest to you.
  3. To meet our contractual obligations to you.
  4. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about related goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you when you have provided consent and, only by those means you provided consent for. If you do not want us to use your data for our or third parties use, then please instruct us by email cs@forumbusinessmedia.co.uk or telephone us on 020 8243 8704 or write to us at Forum Business Media, 3rd Floor, Regal House, 70 London Road, Twickenham TW1 3QS.

Storing your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. (See our security of customers’ data policy below for more information).

Security of customers’ data: policy and procedure

Personal data

  • All customers’ contact details are stored only on our internal databases, which can be accessed only by Forum employees.
  • Forum Business Media Ltd gives customers the opportunity to opt out of receiving marketing information. This information is kept in a suppression list. All post and fax mailing is screened for Forum Business Media Ltd by suppliers against official mail and fax preference lists.
  • Forum gives customers the opportunity to opt in to receiving marketing information, sent by Forum on behalf of relevant companies who have similar product.
  • Forum maintains anti-virus software on both server and all individual PCs.

Credit card data

Forum Business Media Ltd offers customers the opportunity to pay for products by credit/debit card, either at the point of sale via our websites or via an emailed payment link once our invoice has been issued.

All credit card payments are made via WorldPay using their secure systems. Only specially authorised WorldPay staff will have access to cardholder details. At no point is cardholder data divulged to Forum staff.

No cardholder data details are held electronically or physically by Forum Business Media.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud reduction and minimise credit risks.

Third party links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10.00, which covers our administrative costs. Please contact us if you wish to make such a request.

 

Cookies Policy

This document was last updated on 20th Sep 2013.

We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.

Use of cookies

Our website may place one or more cookies (small text files) on your computer or device. These cookies are used to enhance the users experience when navigating through our site, and may also be used by us to gather statistical information about website usage.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are essential in order to enable you to move around our website and use its features. Examples of these include: Remembering your purchases and placing them in the shopping basket before placing your order.

Note: You will not be able to use the shopping cart facility unless cookies are enabled

Performance cookies:

These cookies collect statistical information about how visitors use our website. They do not collect information that could identify a visitor. However, they do help us to improve how our website functions.

By using our website, you agree that we can place these types of cookies on your device. You are able to control these. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Our advertisers may also use cookies on their website. We have no control over this and you should review the privacy policy of any advertiser that you visit as a result of an advert or link on this website.