CQC Inspection Specialist Certificate

I. Changes to the CQC inspection ‘The Next Phase of Regulation’
II. Changes anticipated for 2018/2019
III. Common areas of inspection failure

I. Protecting people from abuse and avoidable harm
II. Current guidance and the legal framework surrounding safeguarding
III. Main changes to the KLOEs
IV. What are inspectors looking for?
V. Safe medication management
VI. Identifying areas for improvement
VII. Responding to safeguarding concerns

I. Current guidance and legislation
II. Assessing service users’ needs to deliver appropriate care
III. Monitoring outcomes
IV. Training staff to deliver effective care
V. Encouraging staff to work together to improve care
VI. Evidencing effectiveness of your care
VII. Identifying areas for improvement

I. Treating people with compassion, kindness, dignity and respect
II. Involving service users in decisions about their care
III. Respecting privacy and dignity
IV. Providing a caring environment
V. Creating a culture of compassionate care
VI. How will inspectors judge the care you provide?

I. Is your service meeting the needs of its users?
II. Providing personalised care
III. Personalised care plans – the do’s and don’ts
IV. Personalised care plans – examples and templates
V. How to identify specialised needs
VI. Is treatment being provided in the right timeframe and without undue delay?
VII. Procedures and policies for responding to complaints and concerns

I. Auditing your provision to drive improvement
II. Developing an agenda for improvement
III. Introducing change for improvement

IV. Implementing effective policies and procedures
V. Demonstrating effective leadership to inspectors
VI. Performance management
VII. Providing robust staff training and development

I. Implementation plan
II. What do you need to complete and when?
III. How to complete you PIC
IV. Downloadable examples and templates
V. Common pitfalls to avoid

I. Data collection and analysis
II. What documents do you need to prepare – a checklist for the day
III. Training your staff for inspections

I. Introducing the day with a presentation
II. Planning your day
III. Who should be available?

I. Common problems with inspections reports
II. What should you challenge?
III. Factual accuracy
IV. How to challenge judgements
V. Evidencing your concerns
VI. Outcomes

I. The Mental Capacity Act
II. Assessing capacity
III. Keeping up-to-date with DoLS – case law update
IV. From application to authorisation
V. The best interest principle
VI. Record keeping and presenting data to CQC
VII. The proposed Liberty Protection Safeguards – what will it mean in practice