Getting to outstanding: Make sure you are prepared for inspection day and beyond!
Inspection day doesn’t have to be so daunting once you have completed the CQC Inspection Specialist Certificate. Our unique online course is designed to support you with every step of the increasing demands of CQC inspections.
What makes the CQC Inspection Specialist Certificate different?
•Our unique system will let you work through this specialist training programme at your own pace
•You’ll be able to test your knowledge along the way with quizzes and tests to identify gaps in your knowledge
•Hear from our wide range of experts from consultants to lawyers specialising in CQC inspection
•Access to a wide range of tools, templates, checklists and policies that you can download and start using straight away
•Download your specialist certificate at the end of your course to demonstrate your learning
11 Online learning modules
100+ Training videos
11 Self-assessment tests
Become an expert in CQC inspection
Everything you need to know about CQC inspection, without leaving the office
Access to tools to help you make your job easier
Minimise the time you spend on preparing for inspection
Make staff training easy
Save money on consultant fees
- Module 1
The current regulatory framework
I. Changes to the CQC inspection ‘The Next Phase of Regulation’
II. Changes anticipated for 2018/2019
III. Common areas of inspection failure
- Module 2
Is your service safe?
I. Protecting people from abuse and avoidable harm
II. Current guidance and the legal framework surrounding safeguarding
III. Main changes to the KLOEs
IV. What are inspectors looking for?
V. Safe medication management
VI. Identifying areas for improvement
VII. Responding to safeguarding concerns
- Module 3
Is your service effective?
I. Current guidance and legislation
II. Assessing service users’ needs to deliver appropriate care
III. Monitoring outcomes
IV. Training staff to deliver effective care
V. Encouraging staff to work together to improve care
VI. Evidencing effectiveness of your care
VII. Identifying areas for improvement
- Module 4
Is your service caring?
I. Treating people with compassion, kindness, dignity and respect
II. Involving service users in decisions about their care
III. Respecting privacy and dignity
IV. Providing a caring environment
V. Creating a culture of compassionate care
VI. How will inspectors judge the care you provide?
- Module 5
Is your service responsive to people’s needs?
I. Is your service meeting the needs of its users?
II. Providing personalised care
III. Personalised care plans – the do’s and don’ts
IV. Personalised care plans – examples and templates
V. How to identify specialised needs
VI. Is treatment being provided in the right timeframe and without undue delay?
VII. Procedures and policies for responding to complaints and concerns
- Module 6
Is your service well-led?
I. Auditing your provision to drive improvement
II. Developing an agenda for improvement
III. Introducing change for improvement
IV. Implementing effective policies and procedures
V. Demonstrating effective leadership to inspectors
VI. Performance management
VII. Providing robust staff training and development
- Module 7
The new Provider Information Collection Forms (PIC)
I. Implementation plan
II. What do you need to complete and when?
III. How to complete you PIC
IV. Downloadable examples and templates
V. Common pitfalls to avoid
- Module 8
Preparing for inspection day
I. Data collection and analysis
II. What documents do you need to prepare – a checklist for the day
III. Training your staff for inspections
- Module 9
Managing an inspection on the day
I. Introducing the day with a presentation
II. Planning your day
III. Who should be available?
- Module 10
Challenging an inspection report
I. Common problems with inspections reports
II. What should you challenge?
III. Factual accuracy
IV. How to challenge judgements
V. Evidencing your concerns
- Module 11
MCA and DOLs and the proposed Liberty Protection Safeguards
I. The Mental Capacity Act
II. Assessing capacity
III. Keeping up-to-date with DoLS – case law update
IV. From application to authorisation
V. The best interest principle
VI. Record keeping and presenting data to CQC
VII. The proposed Liberty Protection Safeguards – what will it mean in practice