Inspection day doesn’t have to be so daunting once you have completed the CQC Inspection Specialist Certificate.
This training explores how best to prepare for inspections, being responsive to people’s needs and the current regulations. It also supports managers and care workers to demonstrate an effective and efficient service, provide top standards of care, and achieve the best possible outcomes.
The course provides guidance on the current regulatory model (2018), however with the CQC recently launching their new strategy and aiming to be regulating differently from April 2022, it also looks at the key changes and their motivations, future implications and how to prepare.
The course will be updated to reflect new policy frameworks, guidance and ways of working once these have been developed by the CQC over the coming year.
With a year’s access to the course you will receive these updates as they happen!
Why is CQC training important for care providers?
Safe and high-quality care are top of the agenda for the CQC. Alongside conformance to compliance requirements, care homes across the country need to be able to demonstrate that they have robust systems in place to ensure safe care for all their patients.
Everything you need to know about current CQC inspections, without leaving the office
Understand what we know about the new strategy so far and its implications for the future
Access quality tools to help you make your role easier and ensure compliance in your setting
Minimise the time you spend on preparing for inspection
Make staff training easy for your organisation
Receive updates on the new strategy and regulatory framework as they happen
Save money on consultant support fees
Please note: This course is on the current CQC strategy and requirements (2018).
The course includes a module looking at the new strategy, implications for providers, and how to prepare.
The course will be updated with new policy frameworks and guidance once these have been developed by the CQC over the next year.
You have a year to complete the course so you will receive these updates as part of the course!
- Module 1
The current regulatory framework
I. How CQC currently monitors and inspects and regulates adult social care
II. Understanding the current inspection framework
III. Common areas of inspection failure
- Module 2
Is your service safe?
I. Protecting people from abuse and avoidable harm
II. Current guidance and the legal framework surrounding safeguarding
III. Main changes to the KLOEs
IV. What are inspectors looking for?
V. Safe medication management
VI. Identifying areas for improvement
VII. Responding to safeguarding concerns
- Module 3
Is your service effective?
I. Current guidance and legislation
II. Assessing service users’ needs to deliver appropriate care
III. Monitoring outcomes
IV. Training staff to deliver effective care
V. Encouraging staff to work together to improve care
VI. Evidencing effectiveness of your care
VII. Identifying areas for improvement
- Module 4
Is your service caring?
I. Treating people with compassion, kindness, dignity and respect
II. Involving service users in decisions about their care
III. Respecting privacy and dignity
IV. Providing a caring environment
V. Creating a culture of compassionate care
VI. How will inspectors judge the care you provide?
- Module 5
Is your service responsive to people’s needs?
I. Is your service meeting the needs of its users?
II. Providing personalised care
III. Personalised care plans – the do’s and don’ts
IV. Personalised care plans – examples and templates
V. How to identify specialised needs
VI. Is treatment being provided in the right timeframe and without undue delay?
VII. Procedures and policies for responding to complaints and concerns
- Module 6
Is your service well-led?
I. Auditing your provision to drive improvement
II. Developing an agenda for improvement
III. Introducing change for improvement
IV. Implementing effective policies and procedures
V. Demonstrating effective leadership to inspectors
VI. Performance management
VII. Providing robust staff training and development
- Module 7
The Provider Information Return (2021 update)
I. The invitation to complete the annual PIR.
II. How to complete the PIR and how to stay within the 500 word limit for some questions.
III. Linking the PIR questions to the KLOEs and your evidence.
IV. Writing about successes and barriers to good care.
V. Common pitfalls to avoid.
- Module 8
Preparing for inspection day
I. Data collection and analysis
II. What documents do you need to prepare – a checklist for the day
III. Training your staff for inspections
- Module 9
Managing an inspection on the day
I. Introducing the day with a presentation
II. Planning your day
III. Who should be available?
- Module 10
Challenging an inspection report
I. Common problems with inspections reports
II. What should you challenge?
III. Factual accuracy
IV. How to challenge judgements
V. Evidencing your concerns
- Module 11
MCA and DOLs and the proposed Liberty Protection Safeguards
I. The Mental Capacity Act
II. Assessing capacity
III. Keeping up-to-date with DoLS – case law update
IV. From application to authorisation
V. The best interest principle
VI. Record keeping and presenting data to CQC
VII. The proposed Liberty Protection Safeguards – what will it mean in practice
- Module 12
The CQC's new strategy: update 2021
Tim DallingerDirector of Social Care Consultants Ltd
- Key changes and motivations
- Next steps for the development of new policy frameworks
- How to prepare