
Want to improve your practice’s preparation for inspection day and beyond?
Your step-by-step guide to CQC Inspection – now including ready to use tools, checklists and templates!
What makes the Dental CQC Inspection Certificate different?
- Our easy-to-use online system will let you work through the training at your own pace
- Hear from our wide range of experts from consultants to lawyers specialising in dental practice inspections
- Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
- Receive a specialist certificate at the end of your course to demonstrate your learning and preparation
8 full modules
50+ videos
Downloadable tools, checklists and templates for CQC Inspections
**Please note: access to the course will not be granted until payment has been made.**
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Learning Objectives
Become an expert in CQC inspections
Ready-to-use templates, checklists and tools for your practice
Understand how inspectors judge your practice on the 5 key questions
Achieve the outcome your dental practice deserves
Agenda
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- Module 1:
Legislation, guidance and ethical issues
- National Institute for Health and Care Excellence (NICE) guidance
- Record keeping – NHS, CQC and GDC requirements
- The impact of GDPR on your practice
- Changes to CQC inspections
- Common areas of inspection failure
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- Module 2:
Is your service safe?
- The safe recruitment of staff
- Ensuring staff are fit and proper for their role
- Safeguarding children and young people
- Safeguarding vulnerable adults
- What are inspectors looking for?
- Implementing safeguarding processes and records
- Whistle-blowing policies and procedures
- MCA and DoLS and the proposed Liberty Protection Safeguards
- Reporting concerns
- Prevention and control of infection
- Identifying areas for improvement – ready to use audit checklists, improvement plans, evidence checklists
- Identifying risks and mitigating them
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- Module 3:
Is your service effective?
- Assessing patient needs to deliver appropriate treatment
- Auditing and monitoring outcomes
- Record keeping – what’s required?
- Adapting and designing premises to meet needs
- Gaining informed consent to treatment
- Implementing quality assurance
- Identifying areas for improvement – audit checklist, improvement plan, evidence checklist
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- Module 4:
Is your service caring?
- Treating people with compassion, kindness, dignity and respect
- Confidentiality for patients
- Involving patients in decisions about their treatment
- Supporting patients with the treatment
- Informing patients of proposed treatment, costs, benefits and risks
- Providing a caring environment
- Creating a culture of compassionate care
- How will inspectors judge the care you provide? – audit checklist, improvement plan, evidence checklist
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- Module 5:
Is your service responsive to people’s needs?
- Is your service meeting the needs of its users?
- Planning and delivering services to meet people’s needs
- Successful complaints handling
- Treatment plans – examples and templates
- Taking account of the needs of different people
- Procedures and policies for responding to complaints and concerns
- Patient feedback
- Identifying areas for improvement – audit checklist, improvement plan, evidence checklist
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- Module 6:
Is your service well-led?
- Developing a vision and strategy
- Engaging and involving people
- Leadership and culture
- Using quality assurance to encourage continuous improvement
- Auditing your provision to drive improvement
- Gaining feedback from staff and the people who use services
- Developing an agenda for improvement
- Introducing change for improvement
- Implementing effective policies and procedures
- Ensuring continuous improvement and sustainability
- Demonstrating effective leadership to inspectors – audit checklist, improvement plan, evidence checklist
- Carrying out performance management and supervision
- Clinical audits to monitor quality of services
- Providing robust staff training and development
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- Module 7:
Preparing for and managing inspection day
- Data collection and analysis
- What documents do you need to prepare – a checklist for the day
- Training your staff for inspections
- Introducing the day with a presentation
- Planning your day
- Who should be available?
- Conduct of inspectors
- Requesting feedback
- The draft report
- Challenging an inspection report
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- Module 8:
Gaining staff buy-in to CQC compliance
- Staff awareness of responsibilities
- Building trust in the team
- Resolving conflict and procedures involved
- Holding staff to account
- Gaining commitment
- Getting the fine level of detail
- Gaining staff buy-in to CQC compliance