
Following the huge success of General Practice Management Certificate (Level 2), we are pleased to announce we are launching Level 3 (Launch date: 12th March 2021)
So many of our happy customers asked us to keep helping them with their professional development, which is why we are taking our GPM Certificate up a level! It covers the biggest challenges facing General Practice Managers right now and helps you navigate them, allowing for a more efficient and effective practice.
Take your skills, knowledge and expertise one step further by signing up to complete the new course! This certificate is 100% Online and will launch 12th March 2021.
Please note: Completition of Level 2 is not compulsory for access to Level 3, although it will help faciliate your learning and understanding. You can take a look at Level 2 here.
Hide Info
What makes the General Practice Manager Certificate (Level 3) unique?
- 6 brand new modules (not available with Level 2)
- Our easy-to-use online system will let you work through the training at your own pace
- You’ll be able to test your knowledge along the way with quizzes and tests to identify gaps in your knowledge
- Hear from our wide range of experts from consultants to lawyers specialising in issues specific to general practice management
- Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
- Download your specialist certificate at the end of your course to demonstrate your learning and preparation
Please note that we will be launching the first 3 modules in March and the remainder in April 2021.
Agenda
- Module 1: Available March
Dealing with difficulties in the workplace – grievance and disciplinary
-
Lee JefcottPartner, Brabners
Hannah MorrisonAssociate, Brabners
- Grievance – key principles and formal procedures
- Effectively managing disciplinary issues
- Guidance on bullying and harassment
- Preventing and addressing discrimination
- Whistleblowing in the workplace
- Module 2: Available March
Cognitive Behaviour Therapy
-
Samantha GarnerConsultant & Trainer
- What is Cognitive Behaviour Therapy
- What are the principles of Cognitive Behaviour Therapy
- Using CBT to support mental health in the workplace
- CBT strategies to manage stress
- Module 3: Available March
Lessons from the Pandemic
-
Tracy DellGP Practice Business and PCN Manager, trainer and consultant
- Working remotely: does the Practice Manager need to be in the office every day?
- Best practice: Information security and remote working
- Digital communication between staff and patients
- Managing expectations with clear messaging
- Module 4: Available April
Leading team wellbeing through and beyond a pandemic
-
Tracy DellGP Practice Business and PCN Manager, trainer and consultant
Elaine MitchellLocum Practice Manager and Consultant
- Understanding and recognising the impact of the pandemic
- Trauma and supporting bereavement and grief
- Effective admin management: how to reduce pressure on staff
- How to avoid burnout in your team
- Planning for your GP service: how to set up policies for future periods of difficulty
- Module 5: Available April
Primary Care and Community Networks
-
Tracy DellGP Practice Business and PCN Manager, trainer and consultant
- PCNs and community networks: which services work well together?
- The importance of context and local demographics
- Integrating care services effectively – remaining care-focused
- What kind of community providers can support your PCN?
- How can PCNs work best together in a pandemic?
- Coordinating the vaccination rollout amongst PCNs
- Module 6: Available April
Using technology to drive efficiency and quality care
-
Elaine MitchellLocum Practice Manager and Consultant
- Lessons from the pandemic
- Smart equipment
- Digital record keeping and software
- Apps and appointment booking
- E-consultations

Speakers

Elaine Mitchell

Hannah Morrison

Lee Jefcott

Nicki Rowland

Phil Moore

Samantha Garner

Stewart Duffy

Tracy Dell
