
We know it has been a tough year for care providers. We also know you want to provide high-quality care for your service users and keep them safe and away from harm.
But with so many challenges and day-to-day concerns it can be hard to keep up with regulatory changes and best practice.
The Quality and Compliance in Care Online Conference will help to bring you right up to date, offering expert guidance and support so you can take control of your compliance management and achieve the best quality standards of care.
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Learning Objectives
- Keep up-to-date with the current and future regulatory developments
- Examine latest CQC policies and guidance – and how to achieve compliance
- Assessing and overcoming barriers to high quality care – common challenges and best practice solutions
- Putting in place best practice quality assurance processes – monitoring and improving quality
- Safety, welfare and safeguarding – ensuring those in your care are safe and protected from abuse and avoidable harm
On the day
The conference will be delivered via an online conference platform. Delegates will be able to take part in the discussion, ask questions and interact with their peers.
Agenda
- 09.25
- Chairperson's Welcome
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- 09.30
The current legislative outlook: your responsibilities and key statutory guidance
-
Neil GrantPartner, Gordons Partnership LLP Solicitors
- Understanding the law and how it applies to care settings
- Assessing the impact of the pandemic and next steps to recovery
- Your duty of care in the current environment
- Information handling and confidentiality
- Exploring trends in non-compliance
- 10.30
- Genome Quality Improvement Platform:
- 10.45
- Break and networking
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- 11.00
CQC: assessing key areas of compliance
-
Tina WelfordOwner/Managing Director - ECLM Ltd and ECLM Training
- Current guidance and latest changes
- Judging compliance with regulations and Key Lines of Enquiry
- Key policies and procedures inspectors will want to see
- Meeting and exceeding expectations – top tips
- Promoting compliant ways of working across the organisation
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- 12.00
Priorities for achieving high-quality core standards of care
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Tim DallingerDirector of Social Care Consultants Ltd
- What are the everyday barriers to outstanding care?
- How can we overcome these?
- What do we mean by promoting wellbeing?
- Obtaining and using service users’ views on care, quality and experience
- The MCA and meeting individual’s needs
- 12.45
- Lunch Break
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- 13.15
Best practice quality assurance: monitoring and improving quality
-
Tim DallingerDirector of Social Care Consultants Ltd
- Planning and assessing business needs
- Best practice auditing regimes and tools
- Controls: continuous monitoring of quality
- Using complaints and concerns to improve quality
- How to use quality improvement methods effectively
- 14.00
- Break and networking
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- 14.15
Effectively managing risks to health, welfare and safety
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Anne SmithBrilliant Care Solutions
- Best practice risk assessment and management
- Infection prevention and control
- Safeguarding in practice
- Putting in place robust and well-managed whistleblowing procedures
- Handling and learning from incidents
- 15.15
- End of Conference
Speakers
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Anne Smith
Brilliant Care Solutions
I have worked in most roles in Health and Social Care: care assistant, nurse, manager, and director, but the best career move I have ever made was moving from hospitals to care homes via regulation which gave me the interest in safety and quality improvement. It can be tough in the care sector, but I have loved it as I thrive on accountability and the intrinsic reward of helping others, particularly our residents. Now as a management consultant and non-executive director, I use this experience to support and mentor managers to work smartly and achieve the best outcomes we can.
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Neil Grant
Partner, Gordons Partnership LLP Solicitors
Neil has worked as a regulatory lawyer in the health and social care sector for over twenty-five years, developing a national reputation in dealing with complex large-scale enquiries often involving multiple agencies such as the Care Quality Commission, local authorities and the police. Neil’s approach is both strategic and evidence based, aimed at resolving and improving matters in the interests of service users, providers and other stakeholders. Although Neil only acts for providers, not regulators, commissioners or service users, his advice is informed by having acted in the past for inspectorates and other public bodies at a very senior level. He also has a particular interest in Regulatory Policy and how it impacts on the sector, not always benevolently. In terms of operational matters, Neil is experienced in dealing with all types of regulatory and contractual action taken against providers, including cancellation of registration, regulatory prosecutions, safeguarding and commissioning disputes. Over and above his litigation experience, Neil is also a non-contentious lawyer who can advise on technical registration issues and undertake due diligence as part of commercial transactions.
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Stacey Hatton
Lead Nurse at Genome Ltd - www.xgenome.co.uk
Stacey Hatton RGN, ADNS, BA (Hons), MSc has been working in healthcare for the past thirteen years, eight of which have been as a registered nurse.
She worked as an Emergency Department nurse prior to holding leadership positions in the Patient Safety and Quality Improvement team. She transitioned to digital project teams in three large NHS trusts.
Her decision to attain an MSc in health informatics came from insight into the depth of influence that technology has on patient care, safety, management, operational workflow and interpersonal relationships in healthcare.
Stacey continues to work as a registered nurse. Until recently, she was a Senior Digital Sister in a large NHS teaching hospital. She has been newly appointed as the Chief Nursing Information Officer of an NHS Trust. She aims to pioneer transformational changes by driving the digital strategy for the benefit of patients and staff trust-wide. Stacey's role as Lead Nurse for Genome compliments her career in the NHS, bringing mutual gains in digital innovation and dynamic advancement of new concepts.
Throughout her nursing career, Stacey has participated in numerous CQC interviews in various roles. She has experience of the breadth of perspectives involved in CQC assessments.
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Tim Dallinger
Director of Social Care Consultants Ltd
The expert presenter and author. Tim Dallinger is Director of Social Care Consultants Ltd, which brings together first-hand experience of owning, managing and working in care settings. This brings together knowledge of best practice and current legislation to offer a range of services to care setting operators, their managers and staff team. You can find out more information here: www.socialcareconsultants.co.uk
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Tina Welford
Owner/Managing Director - ECLM Ltd and ECLM Training
Tina Welford MInst.LM, AfIL. PGCECLM, Ba(hons), RGN, DPSN, FETC, CPD has significant experience of working in both the private and public sector in a variety of roles including operational and strategic director level posts. Tina held the positions of Nurse Fellowship at the RCN for a year, Assistant Director of Training and Development and Director of Patient and Nursing Services in a large acute NHS Trust. Tina worked in health and social care regulation for over 7 years, and is still a specialist advisor to regulators, she completed just over a four year children services inspection programme with the Care Quality Commission and OFSTED inspecting safeguarding arrangements in 52 England local authorities, as well as the Munroe inspections. Tina has experience of working with seven different regulators. Tina maintains her nursing qualification and her masters level executive leadership and coaching qualification and ISO 9001:2015 lead auditor status. Tina acts as an Expert witness for providers at judicial reviews, tribunals or rating reviews against CQC
Tina set up her own company- ECLM LTD Northampton - providing coaching, leadership and management training and development some years ago. Over the last 8 years, ECLM Ltd has expanded and now provides through ECLM Training, training and development to all sectors of healthcare, primary care, social care providers and commissioners, as well as the core education sector. Workshops include a wide range of safeguarding training and development, mock regulatory (CQC) inspections/compliance audits and business turnaround support. Tina worked as an associate, delivering sub–contracted work for a number of other training providers and universities as well as contracts with NHS England for a range of safeguarding leadership and investigation services. Tina is also a certified lead auditor for the ISO 9001:2015 standard.
Tina, through ECLM Ltd, delivers a wide range of bespoke training and development opportunities including safeguarding, leadership, governance and regulation, in health, social care and education settings. Tina teaches in leadership and management for the health and social care sector, children and young people workforce. Tina held a number of university associate lecturer posts for a range of bachelor and master health care degree health and social care and leadership award programmes. Tina has delivered over 100 workshops, on executive leadership safeguarding adults and children course, as well as bespoke training for local safeguarding children and adult boards. Programmes include safeguarding children or adults and child protection basic awareness, supervision, bespoke child protection training for professionals, such as health and social care practitioners, school teachers include designated and head teachers, sport organisations, religious groups and charities.
Tina’s work focuses on change, reform and sustainable developments in organisations. An energetic and enthusiastic facilitator, Tina brings constructive challenge and support to all her projects. She has particular expertise in the design and delivery of organisational development programmes including, executive, individual and team coaching, consultancy and governance reviews, business turnaround, preparing for registration and inspection for all service types and regulated activities including specialist inspection of safeguarding/child protection and looked after children services. This work spans national and local providers/services whilst working in politically sensitive, complex settings.
Tina provides independent investigatory services, as well as an Expert Witness regarding CQC, covering areas such as safeguarding, complaints, whistleblowing and harassment and grievance cases to the public, local government, education and private social and health care sectors.
Tina works with boards and senior leadership teams designing interventions to support changes in services, culture and leadership. Clients have included the NHS, local government, the education sector (consortia and individual schools) and individual contracted health and social care providers.
Tina held the position of Trustee/Director for a drug and substance misuse charity service.
For the past 5 years she has been the Vice-chair of a Roman Catholic Safeguarding Commission ( non RC) .
Our Sponsors
www.xgenome.co.uk - Genome is a healthcare technology company driven by a diverse team of dedicated individuals with a shared vision of positively disruptive change. In an industry with myriad evolving challenges, we deliver cutting-edge digital systems with strong cyber resilience to redefine and revolutionise current processes.
The company's powerful combination of a dynamic development paradigm with innovative advances in technology empowers organisations to save time and money, gain control of complex processes and develop unparalleled clarity in decision making - www.xgenome.co.uk
