Quality and Compliance in Care Online Conference

I have worked in most roles in Health and Social Care: care assistant, nurse, manager, and director, but the best career move I have ever made was moving from hospitals to care homes via regulation which gave me the interest in safety and quality improvement. It can be tough in the care sector, but I have loved it as I thrive on accountability and the intrinsic reward of helping others, particularly our residents. Now as a management consultant and non-executive director, I use this experience to support and mentor managers to work smartly and achieve the best outcomes we can.

Neil has worked as a regulatory lawyer in the health and social care sector for over twenty-five years, developing a national reputation in dealing with complex large-scale enquiries often involving multiple agencies such as the Care Quality Commission, local authorities and the police. Neil’s approach is both strategic and evidence based, aimed at resolving and improving matters in the interests of service users, providers and other stakeholders. Although Neil only acts for providers, not regulators, commissioners or service users, his advice is informed by having acted in the past for inspectorates and other public bodies at a very senior level. He also has a particular interest in Regulatory Policy and how it impacts on the sector, not always benevolently. In terms of operational matters, Neil is experienced in dealing with all types of regulatory and contractual action taken against providers, including cancellation of registration, regulatory prosecutions, safeguarding and commissioning disputes. Over and above his litigation experience, Neil is also a non-contentious lawyer who can advise on technical registration issues and undertake due diligence as part of commercial transactions.

Stacey Hatton RGN, ADNS, BA (Hons), MSc has been working in healthcare for the past thirteen years, eight of which have been as a registered nurse. She worked as an Emergency Department nurse prior to holding leadership positions in the Patient Safety and Quality Improvement team. She transitioned to digital project teams in three large NHS trusts. Her decision to attain an MSc in health informatics came from insight into the depth of influence that technology has on patient care, safety, management, operational workflow and interpersonal relationships in healthcare. Stacey continues to work as a registered nurse. Until recently, she was a Senior Digital Sister in a large NHS teaching hospital. She has been newly appointed as the Chief Nursing Information Officer of an NHS Trust. She aims to pioneer transformational changes by driving the digital strategy for the benefit of patients and staff trust-wide. Stacey's role as Lead Nurse for Genome compliments her career in the NHS, bringing mutual gains in digital innovation and dynamic advancement of new concepts. Throughout her nursing career, Stacey has participated in numerous CQC interviews in various roles. She has experience of the breadth of perspectives involved in CQC assessments.

The expert presenter and author. Tim Dallinger is Director of Social Care Consultants Ltd, which brings together first-hand experience of owning, managing and working in care settings. This brings together knowledge of best practice and current legislation to offer a range of services to care setting operators, their managers and staff team. You can find out more information here: www.socialcareconsultants.co.uk

Tina Welford MInst.LM, AfIL. PGCECLM, Ba(hons), RGN, DPSN, FETC, CPD has significant experience of working in both the private and public sector in a variety of roles including operational and strategic director level posts. Tina held the positions of Nurse Fellowship at the RCN for a year, Assistant Director of Training and Development and Director of Patient and Nursing Services in a large acute NHS Trust. Tina worked in health and social care regulation for over 7 years, and is still a specialist advisor to regulators, she completed just over a four year children services inspection programme with the Care Quality Commission and OFSTED inspecting safeguarding arrangements in 52 England local authorities, as well as the Munroe inspections. Tina has experience of working with seven different regulators. Tina maintains her nursing qualification and her masters level executive leadership and coaching qualification and ISO 9001:2015 lead auditor status. Tina acts as an Expert witness for providers at judicial reviews, tribunals or rating reviews against CQC Tina set up her own company- ECLM LTD Northampton - providing coaching, leadership and management training and development some years ago. Over the last 8 years, ECLM Ltd has expanded and now provides through ECLM Training, training and development to all sectors of healthcare, primary care, social care providers and commissioners, as well as the core education sector. Workshops include a wide range of safeguarding training and development, mock regulatory (CQC) inspections/compliance audits and business turnaround support. Tina worked as an associate, delivering sub–contracted work for a number of other training providers and universities as well as contracts with NHS England for a range of safeguarding leadership and investigation services. Tina is also a certified lead auditor for the ISO 9001:2015 standard. Tina, through ECLM Ltd, delivers a wide range of bespoke training and development opportunities including safeguarding, leadership, governance and regulation, in health, social care and education settings. Tina teaches in leadership and management for the health and social care sector, children and young people workforce. Tina held a number of university associate lecturer posts for a range of bachelor and master health care degree health and social care and leadership award programmes. Tina has delivered over 100 workshops, on executive leadership safeguarding adults and children course, as well as bespoke training for local safeguarding children and adult boards. Programmes include safeguarding children or adults and child protection basic awareness, supervision, bespoke child protection training for professionals, such as health and social care practitioners, school teachers include designated and head teachers, sport organisations, religious groups and charities. Tina’s work focuses on change, reform and sustainable developments in organisations. An energetic and enthusiastic facilitator, Tina brings constructive challenge and support to all her projects. She has particular expertise in the design and delivery of organisational development programmes including, executive, individual and team coaching, consultancy and governance reviews, business turnaround, preparing for registration and inspection for all service types and regulated activities including specialist inspection of safeguarding/child protection and looked after children services. This work spans national and local providers/services whilst working in politically sensitive, complex settings. Tina provides independent investigatory services, as well as an Expert Witness regarding CQC, covering areas such as safeguarding, complaints, whistleblowing and harassment and grievance cases to the public, local government, education and private social and health care sectors. Tina works with boards and senior leadership teams designing interventions to support changes in services, culture and leadership. Clients have included the NHS, local government, the education sector (consortia and individual schools) and individual contracted health and social care providers. Tina held the position of Trustee/Director for a drug and substance misuse charity service. For the past 5 years she has been the Vice-chair of a Roman Catholic Safeguarding Commission ( non RC) .