26th November 2020 | 1PM-2PM
Staff should feel that they can comfortably raise concerns in the work place at early stages to avoid catastrophic events that might leave lasting damage. Fostering trust and confidence with your staff, patients and family is key to finding the cracks and ensuring that patient safety is compromised or worsened.
CQC are changing the way in which they work with their “transitional regulatory approach” and the development of their new regulatory framework, due to come in from May 2021. There is notably an increased emphasis on the importance of listening to service users, their families, current members of staff and former members of staff.
Join us on this practical session where we will discuss the updates, how the regulatory authorities are reacting, and the implications that the shift in focus will have on you and your services.
This webinar will cover:
- The statutory framework and applicable guidance
- Organisational cultures
- External Stakeholders – their roles and responsibilities
- Changes to the way CQC regulates, including its review of the use of surveillance
- Sound management practices to ensure complaints are handled effectively and efficiently