Conference Booking Terms and Conditions

Early booking discounts: Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due.

Venue details: will be available on the event webpage at least one month before the event

Non-Attendance: is subject to the full cost of the event. 

Cancellations: you have the right to cancel your place on the event within 14 days of you making the booking. However, this right to cancel is lost if the event is to be held within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).  These cancellation terms also apply to all last-minute bookings. It is the delegate’s responsibility to ensure that all travel arrangements and time away from work are agreed and in place prior to making the booking. Forum Business Media Ltd reserves the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). 

Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event.

Transfer to an alternative event: If you need to transfer your booking to another date or alternative event a transfer charge of £60.00 + VAT per delegate will be charged in addition to the full cost of the event. 

Getting to the event: Forum Business Media Ltd will not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility.   

Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Seminar Booking TERMS AND Conditions

Early booking discounts: Where a discounted price is offered for early booking, the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean that the full price of the seminar is due.

Venue details: will be available on the event webpage at least one month before the event

Non-Attendance: is subject to the full cost of the event. 

Cancellations: you have the right to cancel your place on the event within 14 days of you making the booking. However, this right to cancel is lost if the event is to be held within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the event, then a charge of £90.00 + VAT per delegate will apply. If you cancel within 28 days of the event a 100% charge will apply. Requests to cancel must be made in writing (e.g. email, letter or fax).  These cancellation terms also apply to all last-minute bookings. It is the delegate’s responsibility to ensure that all travel arrangements and time away from work are agreed and in place prior to making the booking. Forum Business Media Ltd reserves the right to cancel the training course with 10 working days’ notice (a full refund will be made where payment has been received). 

Substitute delegates: if you are unable to attend, but would like to send a substitute participant, please notify us before the event.

Transfer to an alternative event: If you need to transfer your booking to another date or alternative event a transfer charge of £60.00 + VAT per delegate will be charged in addition to the full cost of the event. 

Getting to the event: Forum Business Media Ltd will not accept liability for any transport disruption or individual transport delays and in such circumstances our normal cancellation terms and conditions apply. All transport costs (including car parking) and any overnight accommodation costs are the delegate’s responsibility.   

Content and venue: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Distance Learning / Email Training

Our email training is available via email only.  Web-links will be emailed to you to download the training modules once a week for the duration of the course, from the advertised start date.

Correct email address: we need your correct email address at the time you place the booking to enable us to email you the weekly training modules. It is your responsibility to ensure the e-mail address advised when placing the booking is accurate. 

Non-Participation: with the email training is subject to the full cost of the training.

Cancellations: you have the right to cancel your order within 14 days of you making the booking. However, this right to cancel is lost if the training is to start within this 14-day period. After this initial 14-day period has elapsed, if you wish to cancel your booking and there are more than 28 days before the training starts a charge of £75.00 + VAT per delegate will apply. If you cancel within 28 days of the training a 100% charge will apply. Requests to cancel must be made in writing (e.g. email, letter or fax). 

Content: for reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.

Complaints

We are delighted to hear from those who use our services and find them helpful.  However we realise that there are a minority who feel they have some form of complaint about the service received and we want you to know what you can do and what will happen in such a case. We want to provide the best possible service and we always want to resolve any complaints. We will therefore read/listen carefully to what is said and respond. We will also learn any lessons that mean we need to change our procedures for the future. Please contact us in the following ways:

By Post:

Helen Ivey

Head of Administration
Forum Business Media Ltd 
3rd Floor, Regal House
70 London Road
Twickenham
Middlesex
TW1 3QS

By Phone

020 8243 8704

By Email:

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We will pass your complaint to the person concerned and request them to respond to you initially within five working days. In most cases the complaint will be able to be resolved by the person within that time. However, where the case cannot be resolved within 10 working days, the complaint will be investigated by the Line Manager responsible for looking after complaints and you will hear further from him/her within a further 20 working days. (These turnaround times may be longer over Christmas and New Year or because of staff holiday/sickness). If you are still dissatisfied with the outcome then the complaint will be referred to the Managing Director. Clear notes will be kept as to the procedures to be carried out and you will receive full details of the Managing Director’s decision.

 

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